Privacy & Policy

Date Effective : 13 January, 2018

We, Foodeterian("Foodeterian Online Services LLP"), ensures our firm commitment to the protection of your information that is stored or shared with us by you. This Privacy Policy explains the usage of your information that you provided to us while registering, browsing or interacting with Foodeterian platform, including the type of information collected and the modes of collection of information as well as its usage and sharing of information to authorities in good faith when required.

We value the trust you put on us by sharing your valuable information with us and We assure you that your data will not be misused or sold to any third party by us. This Policy DOES NOT applies to any information collected through third parties or social networks and applies only to the information we collect through the platform, services, email, text and other electronic communication that take place in connection with our services or services ordered by you using our platform.

By accessing or using Foodeterian, you agree to confirm that you understand the terms and conditions of Privacy Policy and any other policy which governs then platform and express to agree to our use of your information in any manner as described by Privacy Policy and any other policy governing the platform.If you do not agree to the terms and conditions of the Privacy Policy, please do not browse, access or use this platform.

The Information We Collect About You:
1. In order to use the services offered by the platform, you must register with Foodeterian with your contact information. You must provide us your correct contact information that includes but not limited to name, email address and contact number. In order to use our services or order from the platform, you must provide us your location and address.
2. The contact details like name, email address and contact number are collected to verify the identity of the user as well as the purpose of creating and maintaining account in our record systems. Among other things, the information provided in various forms on any section of the platform is also collected and recorded. Other information including geo-locations, viewed items, IP addresses, device information, usage details, activity details are also collected by means of cookies and other web tracking technologies.
3. You provide us personal information while placing order for goods or services using our platform, or complete any survey.
4. Foodeterian will collect information that may personally identify you and your location, preferences, address, social media accounts but only when you provide such information to us. We use this information to enhance our services and provide better services to you. These information's are collected through competitions, events, subscriptions, registration, enquiries or through advertising, marketing and research. We do not collect or store private or sensitive information about you.

The Information You Provide Us:
The information provided by you to us is used to enhance the functionality and improve the quality of the services as well as to personalize your user experience. This information is also used to provide support and communicate with you. This includes the information about the contacts you share with us by referrals, the messages sent/received using/from the platform as well as communications you receive from the platform and the social media posts where you mention or tag us or responds to our social media channels and handlers. Information Collected Through Automatic Data Collection Technologies:

Certain information is automatically collected by the platform about the computer and other devices used to access the platform and its services even if you are not registered or logged in to Foodeterian. This may include but not limited to the information related to usage, device, IP address, platform, browser, browsing information, network, device telephone number, location, status, your activities on service. We may use this data in generating reports to improve our services.

Cookies And Other Electronic Tools:
We may obtain certain information tracking the usage of platform to understand how the website is used by users, which will not personally identify you, using the cookies. Cookies does not contain any information that can personally identify you and we do not use cookies for that purpose either. Cookies are used to allow your device to remember the information provided by the website for future use.

Technical information like performance data, usage data, IP, mobile payment methods and interaction with other retail technology such as QR codes or use of mobile vouchers may also be collected by us for analytical and record purposes.

Information From Third Parties:
We may collect, store, map and process your user ID associated with various social media platforms you use to sign into the platform or connect with us on social media channels. We do not collect or store any private and sensitive information about you unless same is shared by you voluntarily. This collected information is used, in accordance with the Privacy Policy. This includes but not limited to any information that you made public through your social media accounts, information shared to us by social media or information disclosed during the sign-in process. Foodeterian encourages you to see the privacy policy of the social media provider for information they share when you connect your account.

How We Use The Collected Information:
The information collected from you and about you is used for a variety of purposes which includes but not limited to: Communicate the information that might interest you, including information about products, services, events, news, promotions, contests, offers and statements, billings and order related communications.

Internal operations like analysis, reports generation, troubleshooting, operational problem analysis, research, testing, fraud detection, trends analysis, activity analysis, monitor and analysis of usage. Facilitate delivery, develop new features, provide customer support, authentication, generation and review of reports as well as providing, maintaining and improvement of services.

Information Shared By Restaurants:
When you place an order through the Foodeterian or request for a service through us, your information is provided to us and the participating restaurant with whom you choose to order a service or a product. In order to facilitate the processing of your order, we provide your information to the participating restaurant in a similar manner as if you had provided in order to make a table reservation or online food order or any other listed service directly. Restaurant may contact you or send you SMS or notification regarding your reservation or order status. Some restaurants may also require additional information to secure your reservation. When you make a transaction through our platform to a restaurant, we may share billing status to the restaurant. We may also share some information about your dining preferences with the restaurants in order to provide you a better customer experience. Information you choose to share with a restaurant when you make a reservation and/or pay a restaurant through our Services may be used by the restaurant for its own purposes. We do not control the privacy practices of restaurants. Please know about the Privacy Policy of the restaurant in such cases to have a better understanding.

Payment Card Information: For usage of certain services at certain restaurants and to make payments, we may require the debit or credit card information. By submitting the credit or debit card details, you agree to the sharing of your information with the restaurant, payment processors and other third party service providers which includes but not limited to vendors providing fraud detection services to us.

External Links Or Website:
The platform and the communication sent to you may contain hyperlinks and references to other websites, content or resources. We cannot control any external site or resource which are not part of the Foodeterian. You agree and acknowledge that Foodeterian is not liable or responsible to the availability of such external websites and resources and neither does Foodeterian endorse any advertising, product or service available or listed on such websites or resources. Foodeterian is not responsible for any transmission, communication or advertisement from any of such external parties as well as we do not represent the concerns of the governing privacy policy and other policies of such websites or apps, neither do we control or guarantee the accuracy, integrity, quality, warranty of the information in any form and any other material available on such websites or apps. The inclusion or exclusion of any link to the apps or website does not imply any endorsement by us, of such third party website, application or information that you may be subject to, and we recommend that you review the privacy policy and any other governing policies of such websites and apps prior using them.

Web Analytics:
We may use third party analytics on our website to understand your use of our services in a better way to serve and suggest better deals to you. The information collected by these service providers is used to evaluate our users' activity on the platform as well their preferences. The

data is directly collected by these service providers and does not comes under governance of our privacy policy. How We Use Or Disclose Your Information: We may require to disclose your information to a third party in some scenarios in order to comply with court order or similar legal procedures, or when we believe in good faith that such disclosure is necessary to comply with the law, to prevent any imminent physical or financial harm or loss, or investigate or take action regarding involvement in suspected fraud, illegal activities or in case of violation of terms and conditions. We may disclose personally identifiable information to parties that we, in our sole discretion, believe necessary and appropriate with an investigation related to fraud, infringement of intellectual property, piracy or illegal activities. In such events, we may disclose you name, address, location, phone number, email address and other information you have agreed to share with us.

When you register with us, you agree to receive communication from us and other Foodeterian's who might have your information.

Foodeterian is committed to protect your privacy but we do not promise and cannot ensure that your private communication and other personal information on platform will never be disclosed to any third party as well as you should not expect that your personal information will always remain private.

We reserve the right to amend/change/update this Privacy Policy from time to time, without prior notification to you. Your continued use of our platform will be deemed as your acceptance of those changes/updates/amendments, so please check the policy periodically for updates. We do not share your personal information with any advertising agency. If you have any queries relating to the processing/usage of information provided by you or regarding Foodeterian’s Privacy Policy, you may email us at